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​At Ta Maison, we respect your privacy and are committed to protecting the personal information we collect and hold about our guests, property owners and other people who interact with us.

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This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 2020 (New Zealand) and other applicable New Zealand laws.

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1. What information do we collect?

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Depending on how you interact with us, we may collect:

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• Your name and contact details, including email, phone number and address

• Identification information where reasonably necessary

• Booking and accommodation details, including stay dates and number of guests

• Payment and transaction information

• Property owner and property management information

• Communications and enquiries you make with us

• Information provided through booking platforms or other service providers

• Website and technical information, such as IP address, browser and device information, where applicable

 

We collect only information that is reasonably necessary for our business functions and activities.

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2. How do we collect your information?

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Where reasonably practicable, we collect personal information directly from you, for example when you make a booking, contact us, enquire about a property or become a property owner client.

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We may also receive information from third parties, such as booking platforms, property owners, payment providers and other service providers.

 

Where we collect personal information indirectly, we will comply with the applicable requirements of the Privacy Act 2020, including Information Privacy

 

Principle 3A.

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3. How do we use your information?

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We may use your personal information to:​

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• Manage and confirm bookings

• Communicate with you before, during and after your stay

• Process payments, refunds and bonds

• Provide accommodation and property management services

• Respond to enquiries and complaints

• Administer our relationship with property owners

• Maintain business, accounting, tax and legal records

• Protect the safety and security of our guests, properties and systems

• Detect and prevent fraud or misuse

• Improve our services and website

• Send marketing communications where permitted by law

 

We will not use your information for an unrelated purpose unless permitted or required by law.

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4. Who do we share your information with?

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We may share personal information where reasonably necessary to provide our services or where permitted or required by law.

This may include sharing information with:

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• Booking and accommodation platforms

• Property owners or managers

• Payment providers

• Property management and technology providers

• Cleaning, maintenance and other service providers

• Professional advisers, insurers and accountants

• Government agencies or authorities where required or authorised by law

 

We do not sell your personal information to third parties.

 

5. Overseas service providers

 

Some of our service providers may store or process information outside New Zealand.

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Where we disclose personal information overseas, we will take the steps required by Information Privacy Principle 12 of the Privacy Act 2020 to ensure that the information is appropriately protected.

 

6. How do we protect your information?

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We take reasonable security safeguards to protect personal information against loss, unauthorised access, use, disclosure, modification or other misuse.

Access to personal information is limited to people and service providers who reasonably need it for legitimate business purposes.

 

If a privacy breach occurs that is likely to cause serious harm, we will assess and manage the breach and make any notifications required by the Privacy Act 2020.

 

7. How long do we keep your information?

 

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or where we are required to retain it by law.

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When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.

 

8. Your privacy rights

 

Under the Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you

• Request correction of information that is inaccurate, incomplete or misleading

• Make a privacy complaint if you believe your privacy has been interfered with

 

You may also ask us to delete your information. However, we may need to retain information where required or permitted by law, including for accounting, tax, legal, contractual or regulatory purposes.

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We may need to verify your identity before responding to a privacy request.

 

9. Privacy questions or complaints

 

If you have a question, concern or complaint about how we handle your personal information, please contact our team:

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10. Changes to this policy

 

We may update this Privacy Policy from time to time to reflect changes to our business, services or applicable laws. The latest version will always be published on our website.